Support Area

EtherCAT Software Products


Real-time Virtualization Products


Online Resources

Before contacting the acontis support team, please check our FAQs and manuals first.
You can switch to the respective online pages and search for keywords that may be related to your support question.

FAQ:
EtherCAT products: https://developer.acontis.com/ethercat-faq.html
Real-time products: https://developer.acontis.com/realtime-faq.html

Manuals:
EtherCAT products: https://developer.acontis.com/ethercat-manuals.html
Real-time products: https://developer.acontis.com/realtime-virtualization-manuals.html

Example: you want to know how to get a license for your EtherCAT product. Follow these steps:
First, open the main page for all EtherCAT manuals: https://developer.acontis.com/manuals.html
Then select the Class B manual, a new windows will open: https://public.acontis.com/manuals/EC-Master/3.1/html/ec-master-class-b/index.html
Then search for "license key" or for "licensing".
You will then soon find the appropriate location where you can find information about how to use the license key.

E-Mail Support

EtherCAT products: ecsupport@acontis.com
Real-time products: rtsupport@acontis.com
Japanese support: jpsupport@acontis.com
USA support: us-support@acontis.com